In need of immediate crisis support?I Need Help Now!
I Need Help Now!

Effective April 3, 2024, Wellness Together Canada and the Pocketwell app will no longer be available. All resources and services offered will remain accessible until then. For more information, please visit WTC Closure Information.

If you’re going through a tough time, it can be really helpful just to talk about it.

Our partners provide free support over the phone, to help you through problems big and small. When you call one of the numbers below, you’ll be connected with a professional counsellor who will listen non-judgmentally to whatever’s on your mind.

Whatever you’re going through, we’re here to listen.

89%

felt better after speaking to a Homewood Health counsellor

Phone counselling

Available 24/7

*Call 911 in case of emergency

What happens when I call the counselling line?

  1. You’ll hear a brief welcome message.

  2. You’ll be able to choose whether you’d like to talk to a counsellor or hear more information.

  3. You’ll be connected with a counsellor.

If you’re going through a tough time, it can be really helpful just to talk about it.

Our partners provide free support over the phone, to help you through problems big and small. When you call one of the numbers below, you’ll be connected with a professional counsellor who will listen non-judgmentally to whatever’s on your mind.

Whatever you’re going through, we’re here to listen.

I felt very safe talking to the Kids Help Phone counsellors, they helped me more than I thought they would

Phone counselling

Available 24/7.

*Call 911 in case of emergency

What happens when I call the counselling line?

  1. You’ll hear a message that goes: “Hi! Welcome to Kids Help Phone.”

  2. You’ll be asked to choose a language.

  3. You’ll hear a message about prank calls.

  4. You’ll be connected with a counsellor. If you’re not sure what to say, they’ll ask you some questions to get started.

Frequently Asked Questions

Homewood Health’s phone counselling service is available to adults (aged 18+). Kids Help Phone’s phone counselling service is available for kids, teens, and young adults. You can call these services from anywhere within Canada.

You don’t have to be going through any specific problems in order to call the counselling lines. Whatever’s on your mind, we are here for you.

Please note that phone counselling is not for use in emergencies. If you or somebody you care about is in danger, please call 911 right away.

Yes, you can also connect through your computer by using a VoIP (Voice over Internet Protocol) such as Skype, Facetime, or Google Voice. If you don’t already have a VoIP installed, we recommended doing an online search to find an option that works for you.

In addition to a VoIP, you’ll also need:

  • speakers/headphones and a microphone, or headphones that have a microphone built in

  • a reliable Internet connection

  • a quiet, private place to talk