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Effective April 3, 2024, Wellness Together Canada and the Pocketwell app will no longer be available. All resources and services offered will remain accessible until then. For more information, please visit WTC Closure Information.

Wellness Together Canada Closure Information

Effective April 3, 2024, Wellness Together Canada and the PocketWell app will no longer be available. All resources and services offered will remain accessible until then.

Frequently Asked Questions

1. Why will Wellness Together Canada and PocketWell no longer be available?

During the COVID-19 pandemic, the Government of Canada put in place special measures to help people cope. As part of these initiatives, Wellness Together Canada was introduced as a free online platform to connect individuals with trustworthy resources and services to support their mental health and wellbeing. Along with the PocketWell app, the platform met an urgent and acute need for mental health support while provinces and territories mobilized to respond to the pandemic. 

In this post-pandemic context, the Government of Canada is transitioning away from Wellness Together Canada. Moving forward, information about resources and supports will be offered through canada.ca/mental-health.

2. Where can I find resources or access support after April 3rd, 2024?

You can visit canada.ca/mental-health for information about available mental health supports and resources. This includes information on various free, virtually delivered mental health and substance use supports and services provided by provinces and territories. If you are in crisis, dial or text 9-8-8 to reach Canada’s 24/7 Suicide Crisis Helpline.

3. Can I still create an account with Wellness Together Canada?

Yes. You can still create a Wellness Together Canada account and access the services and resources available through the website until April 3rd, 2024.

4. Does the new 9-8-8: Suicide Crisis Helpline replace Wellness Together Canada?

No. The new suicide crisis helpline does not replace Wellness Together Canada. If you are in crisis or you are worried about someone else, dial or text 9-8-8 to reach Canada’s 24/7 Suicide Crisis Helpline. The service offers trauma-informed and culturally affirming support to anyone who is thinking of suicide or who is worried about someone they know.

5. Will I still have access to my self-assessment, or mood-tracking data once Wellness Together Canada is no longer available?

No. You will not be able to access your data through the Wellness Together Canada website or PocketWell application after April 3rd, 2024. We recommend that users log into their Wellness Together Canada portal account to download or print their personal online results. Downloadable self-assessments and mood-tracking data completed either through the logged-in Wellness Together Canada portal or through Pocketwell can be found under the ‘Results’ page by clicking the 'Print' or 'Save' option. These may be helpful as you continue to track your wellness journey.

6. What will happen to my data once Wellness Together Canada and PocketWell are no longer available?

Users will be notified that they can download their data until April 7th, 2024. After that, personal information about WTC users will be permanently de-identified and/or deleted and you will no longer be able to download your information. Refer to our Privacy Policy for more details. 

7. Can I cancel my account before the Wellness Together Canada service concludes?

Yes. You can cancel your Wellness Together Canada account anytime by emailing wtcprivacyoffice@steppedcaresolutions.com. If you are using PocketWell, you will also need to uninstall the application from your mobile device. When your account is deleted, all electronic and hard copies of your information will be de-identified and/or deleted.

8. How many people have used Wellness Together Canada?

Since its launch in April 2020, 4.2 million people have visited Wellness Together Canada. This represents an average of over 106,000 visitors to the site each month. The companion app, PocketWell, has been downloaded approximately 59,000 times.